Support agents capture web questions and stop duplicates
Support agents capture web questions and stop duplicates
Support agents miss website questions buried in form submissions, causing SLA breaches and repeat contacts. A centralized inquiry database logs every submission for triage, so agents avoid duplicates.
Overview
Support agents lose inquiries when form submissions don't land in a single place, creating SLA risk and repeat contacts. This workflow centralizes every website question into one inquiry database and routes priorities to the right agent, delivering cleaner handoffs and dramatically fewer duplicate replies.
Notable Features
- Create inquiry records from forms
- Route high-priority questions for triage
- Notify support agents of new submissions