Support agents capture service cases with proof attached

Support agents get service form submissions that miss proof-of-purchase, creating incomplete cases and slowing triage. Create cases with attached proof so agents start triage with complete info.

Overview

Missing proof-of-purchase leads to incomplete cases and slower field triage. This workflow turns every service form into a structured support case with attached documentation when available, eliminating lost requests and handing full records to field service. The result is faster, more reliable triage and smoother handoffs between support and technicians.

Notable Features

Create structured support cases
Attach proof-of-purchase when provided
Alert field service with details