Support agents capture safety messages as feedback records

Support agents miss safety messages in the support-safety channel, causing untriaged incidents. Create feedback records for each message so safety and support can triage faster.

Overview

Missed safety messages create operational and compliance risk. Capturing every support-safety post as a feedback record ensures incidents are triaged by the right people and preserved in an auditable history, so safety and support can act quickly. Support leaders report faster triage and fewer audit gaps.

Notable Features

Create feedback records for messages
Alert safety and support channels
Attach message permalink and context