Support agents capture post-job customer feedback before issues escalate
Support agents capture post-job customer feedback before issues escalate
Support agents miss post-job feedback when jobs aren't tracked, risking unresolved issues and lost customers. Automated surveys capture satisfaction after completion, so agents can follow up promptly.
Overview
Missed post-job feedback lets support agents lose repeat customers and miss service issues. This workflow captures satisfaction after completion and routes responses to agents for timely follow-up, delivering faster response times and zero missed follow-ups.
Notable Features
- Send survey after job completion
- Check job for prior surveys
- Update job record with status