Support agents capture missed customer calls for follow-up
Support agents capture missed customer calls for follow-up
Support agents miss inbound customer calls, causing unattended inquiries and SLA breaches. Creates searchable incident records so supervisors prioritize follow-up and prevent missed SLAs.
Overview
Missed inbound calls create blind spots that increase SLA risk and customer churn. This workflow captures every missed call as a searchable incident and routes it to supervisors for prioritized follow-up, ensuring missed inquiries don't fall through the cracks and response times drop dramatically.
Notable Features
- Create searchable incident records
- Notify supervisors about missed calls
- Attach call details and recordings