Support agents acknowledge 2FA requests and confirm receipt

Support agents get 2FA messages that leave requesters unsure and cause delayed access. Send instant confirmations so requesters know their authentication was received and support can begin handling it.

Overview

Support queues often leave authentication requesters uncertain, risking delayed access and extra follow-ups. This workflow sends instant confirmations and creates tickets so agents start verification immediately, cutting unnecessary follow-ups and reducing SLA risk.

Notable Features

Send immediate acknowledgement emails
Route messages to support queues
Log requests to your ticketing system