Stop unassigned certs from clogging support agents' queues

Support agents file certifications that don't match user records, leaving learners unassigned. This workflow opens internal tickets for unmatched certs so operations fix assignments and training completes.

Overview

Unmatched certification submissions leave learners locked out and risk SLA breaches for support. This workflow turns every failed lookup into a structured internal ticket routed to operations, eliminating missed assignments and keeping training records accurate. The result is faster resolution cycles and zero missed follow-ups.

Notable Features

Create support tickets for unmatched certs
Attach submission details to ticket
Notify operations with contextual info