Stop stale catch-all tickets cluttering ops workflows and handoffs

Operations coordinators see stale catch-all ticket entries after updates, causing cluttered histories and downstream confusion. Purge obsolete catch-all rows when tickets change so workflows use current records.

Overview

Stale catch-all entries clutter ticket histories and break downstream routing, creating confusion and audit gaps for operations coordinators. This workflow removes obsolete catch-all records when tickets change, ensuring downstream automations act on current tickets and preserving clean, trustworthy ticket histories.

Notable Features

Delete obsolete catch-all rows
Trigger on ticket updates
Log deletions for audit trail