Stop simple support tickets from clogging your help desk

Support agents watch 'New Event:' tickets linger, creating backlog and duplicate handling that distracts from urgent issues. Route and mark those tickets solved so agents can focus on urgent problems.

Overview

Unresolved trivial tickets create backlog and duplicate work that pull support agents away from high-value cases. This workflow automatically assigns and resolves 'New Event:' tickets, eliminating manual triage, reducing duplicate handling, and ensuring agents focus on complex customer issues with cleaner records.

Notable Features

Detect 'New Event:' ticket subjects
Assign tickets to the right agent
Mark trivial tickets solved automatically