Stop reissues progressing without consent for support agents

Support agents miss permission checks on reissue tickets, risking compliance. The workflow assigns a handler, updates permission status, and adds internal notes so agents act only with recorded consent.

Overview

Support agents are exposed to compliance risk when reissue tickets proceed without documented consent. This workflow enforces permission checks by routing reissues, updating permission fields, and logging internal notes—creating a clear audit trail and preventing unapproved processing.

Notable Features

Assign reissues to designated handler
Update ticket permission fields on triage
Add internal comments and audit trail