Stop pre-reg concerns aging, alert safeguarding leads now

Safeguarding coordinators let pre-reg items sit in 'Phone Call Needed', causing unresolved cases and compliance risk. Escalation alerts notify managers after the threshold so cases get prompt review.

Overview

Unresolved pre-registration concerns create compliance exposure and operational risk. This workflow routes aged 'Phone Call Needed' records to managers and safeguarding coordinators, turning invisible cases into auditable alerts so nothing sits unaddressed and escalation trails are clear.

Notable Features

Notify managers when threshold reached
Flag pre-reg concerns needing follow-up
Add internal alert with case details