Stop non-urgent support emails from falling through cracks

Support agents miss medium and low-priority emails, causing backlog and blind spots in workload reporting. It creates spreadsheet tickets with priority and thread IDs so agents can triage.

Overview

Support inboxes routinely let medium and low-priority emails slip, creating backlog and hidden workload. This workflow converts every non-urgent message into a tracked spreadsheet ticket with priority and thread IDs, eliminating missed follow-ups and giving managers a single source for reporting so agents can triage consistently.

Notable Features

Create structured ticket rows
Extract priority and thread IDs
Send agent notifications for triage