Stop missed claim acknowledgements for support agents today

Support agents miss claim confirmations when stage updates are silent, causing claimants to call and overload support. Recorded voicemails send on 'Claim submitted', reducing repeat inquiries.

Overview

Claimants often call when they don't receive confirmations, overwhelming support and delaying complex cases. This workflow sends a recorded confirmation voicemail whenever a claim moves to 'Claim submitted', eliminating missed acknowledgements and ensuring clear next steps. The result is fewer repeat inquiries and more time for agents to handle high‑priority claims.

Notable Features

Send recorded voicemail on claim update
Verify claimant phone before sending
Log voicemail outcome to ticket