Stop missed callers — chat outreach helps support agents

Support agents get missed-call tickets with buried phone numbers, leaving callers without follow-up and risking SLAs. Automated chat outreach ensures agents can re-engage missed callers quickly.

Overview

Missed callers create frustrated customers and SLA risk for support teams. This workflow turns missed-call tickets that contain phone numbers into immediate chat outreach, converting silent voicemails into active conversations. The result is far fewer missed follow-ups and faster re-engagement without manual lookup.

Notable Features

Send chat message when phone present
Extract phone number from ticket
Flag tickets for follow-up in inbox