Stop install-day surprises for field engineers

Field engineers miss install confirmations, causing same-day appointment chaos. Reminder texts nudge assigned techs to call homeowners before installs, ensuring confirmations and smoother handoffs.

Overview

Missed confirmations create same-day appointment chaos and frustrate homeowners. This workflow sends reminder texts to the assigned field engineer so confirmations happen before installs, protecting schedules and improving handoffs; operations teams see faster response times and fewer appointment issues.

Notable Features

Send SMS reminders to techs
Include homeowner contact details
Escalate missing phone alerts to ops