Stop evidence delays for support agents handling claims

Support agents lack clear photos on 'Besserer Nachweis' claims, stalling resolution. Photo requests go out on status change, letting agents collect evidence and progress claims.

Overview

Missing customer photos stall investigations and prolong claim resolution. This workflow issues customer-facing photo requests when a record needs 'Besserer Nachweis', turning stalled tickets into actionable cases so agents collect evidence faster — teams report fewer follow-ups and smoother resolutions.

Notable Features

Send request for clearer photos
Attach example photo guidelines
Create agent follow-up task