Stop duplicate support ticket records for utilities IT

Senior software developers in utilities get duplicate webhook ticket updates that clutter tracking and risk missed SLAs. This flow creates one deduplicated record per update so support and ops process reliably.

Overview

Duplicate ticket records create SLA risk and misrouted processing for utilities operations. Enforcing a single deduplicated record per ticket update gives support and ops a reliable source of truth and faster, more reliable downstream handling.

Notable Features

Prevent duplicate ticket records
Create a single ticket entry
Alert ops and support on new records