Stop churn: capture cancellation feedback for owners

Support agents miss cancellation emails with churn reasons buried, risking lost revenue. Customers receive a cancellation survey link so agents capture churn reasons and pursue retention promptly.

Overview

Cancellation emails often hide why customers leave, putting recurring revenue at risk. This workflow guarantees every cancellation inquiry receives a survey link and a logged record for retention reps to act on, preventing missed follow-ups and improving response handling.

Notable Features

Attach survey link to replies
Create centralized cancellation records
Alert support agents on survey replies