Stop calls to opted-out contacts for operations coordinators
Stop calls to opted-out contacts for operations coordinators
Ops coordinators marking DON'T CALL risk compliance gaps and accidental outreach. Record the date when the flag changes so compliance has an audit trail and agents stop calling opted-out contacts.
Overview
Undocumented opt-outs create compliance risk and accidental outreach by agents. This workflow stamps every DON'T CALL mark with a date, turning silent flags into auditable records and stopping outreach to opted-out contacts. Compliance gets a clear trail and operations avoid outreach errors.
Notable Features
- Add date when flag is set
- Prevent agent outreach to opted-out
- Create auditable compliance history