Stop 'app not found' requests from stalling support workflows

Support agents miss 'app not found' flags in chat, causing ticket confusion and SLA risk. An email prompts requesters to fix app names and resubmit, letting agents close the loop.

Overview

Unaddressed 'app not found' reactions create ticket churn and SLA risk for support agents. This workflow sends a clear corrective email and logs the outreach in your helpdesk so agents close the loop, reducing follow-ups and customer confusion.

Notable Features

Send corrective emails to requesters
Pull requester email from chat messages
Add ticket note for agent visibility