SRE engineers: keep chat requests triaged and assigned

SRE engineers miss qualifying messages in the request channel, creating triage gaps and untracked incidents. This turns messages into tracked tickets with chat confirmations so requests are captured for assignment.

Overview

Missed messages in SRE channels create triage blind spots that delay incident handling and increase operational risk. Convert qualifying chat messages into tracked tickets with confirmations back to chat so on-call engineers never lose requests and can act faster with fewer untracked incidents.

Notable Features

Convert channel messages to tickets
Post ticket links back to chat
Route issues to on call engineer