Software support managers: record and reset greeter replies

Support managers in software risk SLA issues when greeter reply totals drift overnight. A weekday job archives yesterday's totals and clears counters so morning shifts start with accurate metrics.

Overview

Support managers face SLA exposure and reporting drift when daily greeter reply totals aren't reliably archived. This scheduled workflow captures yesterday's greeter replies, updates cumulative metrics, and clears live counters so morning shifts begin with accurate, auditable numbers and zeroed daily counts.

Notable Features

Capture end-of-day greeter totals
Update cumulative historical metrics
Reset daily counters for morning