Software engineering: route customer bug tickets to ERP on-call

On-call engineers miss bug tickets in the bug project, risking delayed triage and SLA breaches. The workflow assigns ERP on-call and notifies them so triage starts quickly.

Overview

When on-call engineers miss customer bug reports, triage delays and SLA risk threaten product stability. This workflow routes bug tickets to the ERP on-call owner and proactively notifies them, eliminating missed triage and ensuring faster response. It aligns on-call schedules with ticket assignment so engineering can focus on fixes instead of manual handoffs.

Notable Features

Assign bug tickets to on-call
Notify engineers via preferred channel
Filter by project and severity