Set weekend lead group then restore original group
Set weekend lead group then restore original group
Your lead records missing contact entries are reassigned over weekends, causing delayed borrower outreach. It flags then restores records so ops has accurate queues before Monday.
Overview
When records lack contact details over the weekend, borrower outreach can be delayed and queues become unreliable. This weekly flow flags those records for weekend routing and restores original tags within 50 hours, so your ops team has accurate queues by Monday.