Set ticket note timestamp on service desk records
Set ticket note timestamp on service desk records
Ticket update notes often lack a recorded note date, leaving agents without context during triage. The flow writes the note-added date to the ticket so agents have up-to-date context for same-day follow-up.
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Overview
When ticket notes arrive without a visible timestamp, agents waste time reconstructing context and SLAs can slip. This flow writes the note-added timestamp directly on the ticket so agents see timing at a glance, improving triage and enabling same-day follow-up.