Set request status to resolved from acknowledgment reaction

Your support channel reactions leave requests open in your issue tracker, causing duplicate triage and unclear ownership. This keeps tickets current so deployment teams hand off work within minutes.

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Overview

When engineers use a simple acknowledgment reaction, you should not still be updating tickets by hand. This flow removes the reaction and marks the request Resolved so your deployment strategists and on-call engineers see accurate status within minutes, reducing duplicate triage and speeding handoffs.