Set lead first response time from new task activity
Set lead first response time from new task activity
Your leads miss a first-outreach timestamp when tasks are created, leaving SLAs ambiguous and reps unprioritized. Capture first-response timestamps so managers see accurate SLA performance same day.
Overview
When a rep logs the first outreach as a task, this captures that timestamp directly on the lead so managers can measure true response times. That removes ambiguity and surfaces same-day SLA performance for coaching and prioritization.