Set desk light after an agent call ends
Set desk light after an agent call ends
Your call end signals fail to reach the floor, leaving staff unaware of agent availability and delaying customer handoffs. Update the desk light so staff see availability immediately.
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Overview
Visibility into agent availability is essential to prevent slow handoffs and frustrated customers; this workflow updates a desk indicator when a call ends so floor staff instantly see who is free. It removes manual status checks and makes availability visible within seconds so your team can act faster.