Set agent unavailable during lunch in routing table

Lunch events can leave voicemail routing showing agents available and cause missed live calls. It marks the agent unavailable during lunch and returns availability before the slot ends.

Overview

When agents step away for lunch, callers can be routed to live staff who aren’t there, creating client friction and missed opportunities. This flow flips the agent's routing flag at lunch and flips it back before they return, so calls are routed correctly and missed live calls drop the same day.