Send web inquiry notifications to team chat rooms
Send web inquiry notifications to team chat rooms
You get web inquiry records with no routing, leaving coordinators unable to prioritize. Notifications send inquiry context to the right chat rooms so coordinators can respond same day.
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Overview
Unrouted web inquiries create handoff friction and slow enrollment follow-up. This flow delivers each inquiry's context into the right program chat room so coordinators can triage and reply same day, keeping response SLAs intact.