Send VIP bug alerts to support escalation channel

Your VIP bug reports in the tracker get buried in queues, delaying triage and slowing critical customer updates. You receive prioritized escalation alerts in your ops channel within ten minutes.

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Overview

VIP bugs are high-stakes but easily lost in noisy trackers, which slows triage and customer communications. This flow surfaces those reports to your escalation channel within ten minutes so support ops and escalation managers can act and update stakeholders quickly.