Send urgent team mentions to on-call via SMS now

Your support mentions in busy team chat channels delay triage and leave customer issues unacknowledged. You receive immediate SMS alerts and pinned to-do so issues are visible and addressed same day.

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Overview

Critical support mentions often get buried in busy channels and delay triage; this flow captures mentions, pins them to a personal to-do channel, and fires SMS alerts so support leads see and act within minutes. That immediate visibility stops avoidable escalations and helps meet response SLAs.