Send urgent SMS for returned payment board items
Send urgent SMS for returned payment board items
Returned payment items on your support board lack immediate outreach, causing collections delays and extra manual follow-up. Notify customers by SMS and surface contact context for same-day resolution.
Overview
When a returned-payment item lands on your support board, this flow creates a contact and sends an urgent SMS so reps don't wait for manual triage. That reduces manual outreach and surfaces customer context for same-day recovery.