Send urgent guest message alerts to on-call staff

Guest messages in a labeled email inbox leave reservations staff unaware of inquiries, delaying replies. The workflow sends SMS alerts to on-call reservation staff so they can reply same day.

Workflow preview:

Zap details:

Overview

When guest messages sit unseen in a labeled inbox, reservation teams miss reply windows and opportunities. This flow converts each new guest message into an SMS alert for on-call staff, enabling replies within minutes and reducing same-day response delays.