Send urgent case SMS alerts to on-call staff

When intake emails arrive untriaged, your case queue gets overlooked and coordinators miss setup windows for funerals and follow-ups. Send SMS alerts so coordinators begin triage and scheduling within minutes.

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Overview

Untriaged intake emails create bottlenecks that delay case setup and frustrate coordinators. This flow parses incoming intake messages and pushes an SMS to the right on-call person so triage and scheduling start within minutes. That visibility reduces setup delays ahead of shift changes.