Send urgent alerts for low-rated survey responses to ops

Your patient survey responses arrive without triage, leaving urgent feedback unaddressed and clinicians unable to prioritize follow-up. It surfaces context and routes alerts to ops same day.

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Overview

Patient feedback that arrives without context stalls clinical follow-up and risks missed escalations. This flow turns raw survey webhooks into context-rich channel posts and direct alerts so ops and on-call staff can act on low-rated responses the same day.