Send urgent alert for XL issues in progress

XL engineering tickets moving to In Progress can bypass product context and delay month-end fixes for clients. You receive an urgent alert so engineers and product leads triage XL work within minutes.

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Overview

When oversized tickets land in In Progress, small engineering teams can miss context and delay client-facing fixes during month-end work. This workflow surfaces XL work immediately to product and on-call engineers so issues are triaged within minutes and fixes reach clients ahead of the next close.