Send upload request and SMS for incomplete submissions

Unfinished customer submissions without attachments stall case handling and block resolution. Get a ready-to-share upload link and SMS reminder so agents can collect files and progress cases same day.

Overview

Incomplete submissions are a common blocker for case resolution and can push work past SLA windows. This flow delivers a short upload link and SMS reminder so support agents receive files and move cases forward the same day. It reduces manual chasing and restores predictable throughput for case handlers.