Send unsuspend ping to portal when a sub is reactivated
Send unsuspend ping to portal when a sub is reactivated
You miss rapid account restoration when reactivated subscriptions don't trigger downstream unsuspends. This restores access automatically so users regain service within minutes.
Overview
Manual unsuspend requests create tickets and slow access restoration for customers. This flow triggers a portal unsuspend as soon as a subscription reactivates, restoring service within minutes and reducing follow-up work for platform engineers.