Send under five review alerts to ops and recovery

Under-five-star business profile reviews often go untriaged, hiding guest issues from managers. This routes immediate alerts so ops and recovery teams can triage and follow up same day.

Overview

Negative public reviews can quickly impact local trust and overwhelm on-site staff. This flow routes sub‑5 reviews directly to regional ops and guest recovery so issues are triaged and outreach is started the same day. That keeps managers informed and helps recover guest experiences faster.