Send triage alert for new customer support tickets

Unnotified support tickets leave your agents without context and slow triage for marketplace customers. Receive context-rich triage alerts so issues get assigned and answered within minutes.

Overview

As a Senior Customer Experience Manager, you need new marketplace tickets surfaced with context so agents can triage without hunting for details. This flow turns qualifying tickets into direct triage alerts so issues are assigned and responded to within minutes, reducing SLA risk.