Send timely case stage update texts to clients
Send timely case stage update texts to clients
Unannounced case stage changes make clients call or email, leaving coordinators to triage status. Send concise SMS stage updates so clients stay informed and inbound requests drop within minutes.
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Overview
Unannounced stage changes drive calls and slow down coordinators. This sends short, language-aware SMS updates to clients when a case advances, so you reduce inbound status requests and keep clients informed within minutes.