Send tier 2 ticket alerts to on-call channel

Your Tier 2 ticket view can hide critical incidents, delaying escalations and risking SLA misses. It directs those tickets to your on-call channel so engineers can triage them same day.

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Overview

When Tier 2 issues accumulate in a support view, on-call engineers can miss critical escalations and SLAs are at risk. This routes every Tier 2 ticket into your on-call channel so engineers see and act within minutes, enabling same-day triage and reducing SLA exposure.