Send ticketing alert from tagged channel support messages

Your tagged channel support messages often get lost in busy threads, delaying ticket creation and frustrating agents. It posts alerts to the ticketing queue so agents can triage within minutes.

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Overview

When tagged customer issues are buried in chat, response time slips and SLAs can be at risk. This flow turns those tags into immediate ticketing alerts so your ticketing coordinators see and act on issues within minutes, keeping handoffs tight and customers satisfied.