Send ticket update DM to the assigned on-call engineer

Your ticket update emails pile up in a shared inbox, leaving incident changes untriaged and engineers without context. You get contextual Slack DMs so responders can triage within hours.

Overview

Ticket update emails frequently sit in a shared inbox and cause delayed responses and SLA risk. This flow converts those emails into contextual Slack DMs for the assigned engineer, enabling triage within hours and keeping incident ownership visible.