Send ticket update alerts to the assigned on-call engineer

Untriaged ticket update emails in your inbox leave responders without context for fast triage. Get concise Slack DMs with ticket context so you can triage within minutes.

Overview

When ticket-update emails land in an inbox, responders often lack the immediate context needed to act. Routing those updates as concise Slack DMs gives on-call engineers subject and preview details so they can triage within minutes and avoid SLA risk.