Send ticket satisfaction messages to your support chat
Send ticket satisfaction messages to your support chat
Your ticket satisfaction comments sit inside tickets and can be missed, leaving feedback unaddressed. This routes comments into support chat so agents can triage and follow up the same day.
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Overview
When satisfaction comments sit unseen, issues go untriaged and valuable feedback is lost. Route survey comments into support chat so agents and coordinators see context and can act within minutes for same-day follow-up.