Send ticket opening email and create triage task
Send ticket opening email and create triage task
You get helpdesk tasks without requester confirmation, leaving IT without contact and delaying triage. Notify requesters and create a linked triage task so engineers can act same day.
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Overview
When tickets open without requester confirmation, SLAs slip and engineers waste time chasing details. This flow immediately emails the requester and creates a linked triage task so support engineers have context and can act same day.