Send ticket mention alerts to on-call support channel

Your ticket comment mentions can go unseen, leaving repair requests untriaged and causing dispatch delays. You get context-rich alerts so teams can respond and keep SLAs intact within minutes.

Overview

Unseen ticket mentions stall repairs and frustrate customers; your service leads need immediate awareness to keep operations moving. This flow delivers mention alerts with order and vehicle context into your support channel so managers can triage within minutes.