Send ticket assignment DM to assigned technician immediately

When your service tickets change owners, technicians miss context and necessary contact details for triage. Get assignment details delivered to the assignee so they can start work and triage same day.

Workflow preview:

Zap details:

Overview

Keep technicians from starting blind: when a ticket is assigned, this flow delivers ownership context and contact details straight to the assignee's chat within minutes. That visibility reduces handoff delays and gets work started same day so SLAs stay on track.